Thirty questions we hear more often than "Where's the fortress?"
This is the cross-service FAQ. Service-specific FAQs sit on each main page (airport transfers, tours, ski, etc.).
How do I book and what happens if?
Can't find your answer? Message us on WhatsApp – we typically reply within minutes.
WhatsAppHow far in advance must I book?+
Same-day: usually possible. 48 h: recommended for multilingual chauffeurs. 7 days: standard. 8 weeks: Festival and Hahnenkamm weeks.
When can I cancel free of charge?+
Up to 24 h before pickup free. Up to 12 h, 50%. Up to 4 h, 80%. After that 100%. On flight cancellation 80% refund regardless of timing.
When do I get a confirmation?+
A confirmation email arrives within 30 min of booking. Chauffeur details (photo, name, phone, plate) 24 h before pickup.
Which payment methods?
Can't find your answer? Message us on WhatsApp – we typically reply within minutes.
WhatsAppWhat do you accept?+
Online: Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay), PayPal. In the car: EC-card, cash in euro. On request: 30% deposit + balance on site.
Will I receive a VAT invoice?+
Yes, emailed after the ride. EU-compliant VAT, suitable for expense claims. Monthly consolidated invoice for corporate clients.
Is there an early-bird discount?+
Ski season: 5% on bookings until 30 September. Round-trip: 10% across both legs. Regulars: 8% from 10 transfers/year.
What's included, what's not?
Can't find your answer? Message us on WhatsApp – we typically reply within minutes.
WhatsAppAre tolls, vignette and parking included?+
In flat rates: yes. In hourly bookings: up to €30/day included, beyond that separate.
Are child seats included?+
Yes, Cybex Sirona Plus (ISOFIX, ECE R44/04 + R129 i-Size). Please note age and weight at booking.
Wi-Fi en route?+
100 Mbps in all vehicles, separate from chauffeur phone. Video calls fine.
How much waiting time is free?+
Airport arrival: 90 min after landing. Train station: 60 min after arrival. City pickup: 15 min. Beyond that €0.40–0.50/min.
Are tips included?+
Not included. 5–10% is customary in Austria for excellent service, settled by card or cash in the car.
Dogs, allergies, accessibility
Can't find your answer? Message us on WhatsApp – we typically reply within minutes.
WhatsAppAre dogs allowed?+
Small dogs in a carrier free, large breeds €15 cleaning. Assistance dogs always free.
Are allergen-free vehicles available?+
Yes, three vehicles in the fleet are kept pet-free. Note "allergy" at booking.
Are wheelchair users welcome?+
Of course. We have a Mercedes V-Class with ramp and securing system. Please give 48 h notice.