The first 90 seconds after arrival decide how your whole trip will feel.
We understand a tired traveller doesn't need a "transport provider" – they need a familiar face holding their name. Meet & greet is standard on every transfer we run – not an upgrade but a given.
- Name sign
- Luggage assistance
- Multilingual
- Lounge pickup on request
It's more than a person with a sign – it's an orchestrated 14-step protocol.
A standard meet & greet begins 90 minutes before your landing. Our dispatch syncs your flight number with AviationStack live data. The chauffeur gets a push notification with landing time, baggage belt number (once the airline releases it) and approach recommendation. 15 minutes before scheduled landing the vehicle parks in the designated bay; the chauffeur walks into the arrivals hall.
At the welcome itself there are two styles: "discreet" (name sign without company logo, neutral demeanour) and "branded" (sign with company logo and VPC identity). Which we use depends on the guest's preference – business travellers usually pick discreet, families and honeymooners often branded for the better photo.
The greeting line isn't accidental. We train our chauffeurs: "Mr/Ms [Surname], welcome to Salzburg. May I take your main suitcase?" No small talk, no flight questions, no "What can I offer you?" in the first 90 seconds. The conversation starts once the guest is seated, has accepted or declined water, and the first seatbelt buckle clicks.
How a meet & greet really runs
- 01
Flight data sync
AviationStack live tracking, updates every 3 min to the chauffeur.
- 02
Standby position
Vehicle in designated bay (P8 MUC, P1 SZG, P3 VIE).
- 03
Reception position
Chauffeur at exit with sign 15 min before landing.
- 04
Hotel handover concept
Concierge informed 5 min before arrival if requested.
Three service tiers
Standard (included)
Name sign at arrivals exit, luggage assistance, greeting.
Lounge pickup (+€45)
Chauffeur comes to Star Alliance / Oneworld lounge.
Gate pickup (+€80–120)
Chauffeur at aircraft door with escort through security.
"The hardest thing I teach new chauffeurs is not to talk."
Erika S.
Reception trainer · since 2016
Our training has an exercise called the "silence drill". The trainee chauffeur escorts a guest from arrival to car using no more than 18 words. Sounds easy, isn't. Most new chauffeurs feel an urge to ask "How was your flight?", "Is that all your luggage?", "Do you need anything else?" – courtesies that turn into stress under fatigue.
The secret: arrivals signal what they need with body language. A guest still on a phone call doesn't want to be addressed. A guest smiling and seeking eye contact welcomes small talk. A guest with eye bags after a night flight just wants to get into the car. We read those signals and shape our behaviour around them – not the other way round.
The best moment in a meet & greet isn't the greeting – it's the second the guest closes the car door and visibly relaxes. I tell every chauffeur: if the guest smiles or sighs in that moment, you've won. If they start to talk, you've won even more.
Common questions on the welcome
Can't find your answer? Message us on WhatsApp – we typically reply within minutes.
WhatsAppIs meet & greet free of charge?+
Standard reception is included on every flat-rate transfer. Lounge pickup +€45, gate pickup +€80–120 depending on airport.
How long will the chauffeur wait?+
Up to 90 minutes after scheduled landing free. Beyond that €0.50/min (€0.40/min at SZG).
Can I personalise the sign?+
Standard is surname only. On request full name, company name or a neutral sign with no name (for discretion).
Which languages are used in the greeting?+
German or English as standard. Italian, French, Russian, Japanese available with 72-hour notice.
Does the chauffeur get my photo in advance?+
No – we identify you by the name sign. You may optionally send a selfie which we use only with your explicit release.
Is there a VIP reception for high-profile guests?+
Yes, with a private reception area, security escort (on request via partner firm) and unmarked vehicle. 5-day notice.
Can I get meet & greet domestically (Salzburg Hauptbahnhof)?+
Of course. Platform pickup with a sign is included in the station transfer.
What if I can't find the chauffeur?+
We email you the chauffeur's mobile 24 h in advance. If unclear, central dispatch is 24/7 reachable.
Do you offer reception for minors travelling alone?+
Yes – with guardian identification and a signed form. Safety standards modelled on the Lufthansa Unaccompanied Minor scheme.
Are assistance animals welcome at the reception?+
Of course. Guide dogs and other certified assistance animals at no extra cost. We reserve space in the vehicle.